USA TODAY: Stores increasingly adding self checkouts, which can make it more convenient for many people to shop — and steal.are
Walmart and CVS are among the chains adding self-scanning lanes. But at least two grocery chains — Albertson’s and New England-based Big Y— have abandoned their self service moves. Both cited customer service as the reason, although Big Y says shoplifting played into the decision.
Theft — intentional or not — is up to five times higher with self checkout than when cashiers are working, says Malay Kundu, founder of Stoplift Checkout Vision Systems, which sells store video analytic software… (more)
EDITOR: Clearly management considers it cheaper to accept greater stealing than to pay more people for check-out counters.
