Respecting other people’s time

A major hotel chain sent a questionnaire to the Watchdog after a stay.

The fact that management had failed to remove two-thirds of the snow from the parking lot even after three days was information that Hampton Inns would find important.   And the Watchdog was peeved.  He had to order in dinner from a delivery service rather than go out for fear of losing a safe parking spot.  (Old dogs don’t like climbing over snow banks.)

He dutifully filled out a long series of questions about the Hampton Inn.  Then he was asked about what hotel he stayed at last time which was followed by another long list of questions.  Of course, at that point he gave up.

What is it about business people that they cannot appreciate the limits to how many questions a customer will answer?  Perhaps they only want to hear from those who have nothing else to do.

Share