Because the host party had selected the luxuriously constructed St. Regis Hotel in Atlanta, we checked into this 4 1 /2 star, very pricey facility in order to be with family and friends.
The service was very good, the food was also albeit at least 25% overpriced even allowing for it high quality, the guest room size spacious and beautifully appointed, but here are a list of the problems we encountered:
The TV didn’t work. The antenna system had to be adjusted and a new hand control provided.
The radio didn’t work. We were told it was meant to be replaced some time ago and a new one was supplied.
Whether the new radio worked, we could not tell. The lamp for that side of the bed was missing so we couldn’t read the instructions.
There was no maid service the next day. We had to make a second requests at 2:00 PM to finally get someone to come.
The lighting controls for the room were complex and, for the writer, unfathomable.
There was no grab bar in the shower. Why is it that only the most expensive hotels omit basic safety measures?
When we tried to register our dissatisfaction on their web site, we could not access the portal despite filling in all of the requested information.
If you want employees to fawn on you, this is the place to go. But if you want your room to function properly, save a couple of hundred a night and go to a Red Roof.
