Report concerning needs of Lancaster Public Library (Duke Street)

Posted on December 31st, 2011 in News and Commentary

Report concerning needs of Lancaster Public Library (Duke Street)

From the Director’s Desk: User Needs Study

Lancaster Public Library (LPL) required a new Strategic Plan to guide it through the 2012-2014 period. To assist in this effort, the Library requested and received a Capacity Building Grant from the Lancaster County Community Foundation. The grant allowed the Library to conduct a broad user needs study in the communities we serve and to translate these needs into a strategic services and funding action plan.

We retained Millersville University’s Nonprofit Resource Network (NRN) to conduct the field study aspect of this project which reached out to the residents of the fourteen municipalities served by Lancaster Public Library’s Duke St., Leola, and Mountville branches. This user study sought to:

1. Engage frequent users, infrequent users. and community leaders to determine:
Library needs currently met by LPL;
Additional needs that could be met by LPL; and
Additional funding streams to assure financial stability.

2. Inform the communities about available library services and the need for their financial support.
The NRN field team, under the supervision of NRN Director, Anne Gingerich, collected information via focus groups, surveys, and phone interviews. In addition, we met with the leaders of the five school districts in LPL’s direct service area. In total, 356 individual respondents participated in the study.

Summary of Selected Survey Findings

A majority (62%) of individuals who considered themselves as readers preferred hard-copy books;
DVD/CD borrowing was next most popular (44%);
Online computer access was preferred by 18% of the respondents;
Top reasons for reading were enjoyment (46%) and to learn new things (33%);
75% of the respondents used the Library at least once a month;
93% of respondents were satisfied with current library service citing the best things as: Access to a wide variety of books; Customer service from knowledgeable staff; Convenience of location.

Reasons for not using the Library included:

Prefer to purchase own reading materials (20%);
Have computer access elsewhere (20%);
Parking is a problem (12%);
Inconvenient hours (12%).

Areas for Library improvement included:

More adult and children’s programs;
More conventional and e-books;
More computers and databases;
Better community awareness campaigns;
Upgraded and cleaner facilities;
Longer hours.
In exploring alternate funding sources:

64% said they would donate to the Library and attend benefit events;
42% would support a library tax;
42% would pay a membership fee; and
21% would pay fees for services rendered.

Community leader suggestions included:
Convene a working group of staff and volunteers to better focus Library outreach efforts;
Develop partnerships to enhance outreach and share costs.
We thank the LCCF for the grant and the NRN for their conduct of the survey. The findings are integrated into our new strategic plan.

Herb Landau
Executive Director


One Comment on “Report concerning needs of Lancaster Public Library (Duke Street)”

  1. Anonymous

    I wonder how many people have been driven away from the downtown area due to the traffic disruptions pertaining to the Convention Center.

    : We accidentally deleted instead of posting the above but have sought to recreate it from memory. Sorry about that.

Leave a Reply


More News


"....I have never made it a consideration whether the subject was popular or unpopular, but whether it was right or wrong; for that which is right will become popular, and that which is wrong, though by mistake it may obtain the cry or fashion of the day, will soon lose the power of delusion, and sink into disesteem." Thomas Paine, Common Sense, on "Financing the War", March 5, 1782


Blog Archives

NewsLanc looks back at a decade of service

NewsLanc looks back at a decade of service

NewsLanc looks back at a decade of service

At 77, we cannot be confident that there will be ...

Convention Center Series

Convention Center Series Index

Convention Center Series Index

Chapter 1: Beginnings- Revised Chapter 2: Dream Team- Revised Chapter 3: Helping ...

Honoring those who challenged the Convention Center Project

Earlier this month, NewsLanc published “The $63.6 million convention center ...

Keisling on Pennsylvania Politics

Decline of the Philadelphia Inquirer Part 4: Burning a source

Coverage of Kathleen Kane case brings more hard questions for ...

KEISLING: The moral and ethical decline of the Philadelphia Inquirer, Part 3

Part 3: Frank Fina changes the conversation by Bill Keisling This is ...

Lancaster Acquisition of Harrisburg Incinerator

Prospects cloudy for Corbett’s Harrisburg bailout

Prospects cloudy for Corbett’s Harrisburg bailout

by Bill Keisling Corbett Administration officials publicly say the Act 47 ...

Coalition forming to challenge Corbett administration’s Harrisburg bailout plans involving LCSWMA incinerator purchase

by Bill Keisling Citizens dissatisfied with the Corbett administration's plan to ...

Tsukerman on Russia

The Russian Laundromat

By Slava Tsukerman The Organized Crime and Corruption Reporting Project (OCCRP) ...

The Militarization of Russia

By Slava Tsukerman On February 23, Russia celebrated “Defender Of The ...


Meaning of My Morning Prayer

“Blessed is the Eternal our God who has awoken me ...

“Woe is me. Woe is me. Oh woe is me!”

By Robert Field It is amusing to read and ...

Santa Monica Reporter

Post Mortem on Winter; Fifty Shades of Whips, Tyrants, and a Bond parody

By Dan Cohen, Santa Monica Reporter Last spring we suffered through ...

Notes on Oscar: A Few Last Minute Observations

By Dan Cohen, NewsLanc's Santa Monica Reporter 2014 was a lousy ...

LGH Series

Belated kudos to LNP for its editorial on LGH

Well, it was long overdue, but we are grateful that ...

LETTER: Penn gets ‘cash cow’ LGH, Lancaster loses autonomy; leaderships get golden parachutes

Re: LGH/Penn merger: Questions, but no answers yet” (or until ...