Interstate Hotels Professionalism
The following email was received by Lancaster First on March 30, 2009:
“To Whom it May Concern,
“I wanted to inform you of unprofessional experience that I had while looking into a management job at the new Marriott Hotel and Convention Center. I formerly worked for a major hotel chain in the United States. I have since left the hospitality industry to pursue other endeavors.
“When I heard about this hotel opening the sheer size and magnitude of the project lit a fire inside me to be part of it. As it turns out, the company managing the hotel and convention center may have their hands full not only with delays in the opening, but their managers as well.
“During my time in the Hospitality Industry I was always taught that a potential employee is always a potential customer and as such they should be treated with the same respect. In my dealings with Michelle Reynolds of the Rooms Division I received no such thing. I have never been treated so rudely by someone.
“I only spoke with her via email, but her arrogance and unprofessional manner shined through in these encounters. I question whether J.W. Marriott, a man whom I once met, who is a man of great pride and integrity would approve of this person working a property of this magnitude and exposure…”
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